CONTACT CENTER SOLUTIONS
Your contact center operation requires a proactive, scalable, end-to-end solution to monitor and manage systems. *astTECS® contact center solution is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS® contact center solution has all the features associated with high end proprietary contact center solutions.
Call Center SolutionRequest Quote
In this modern environment where businesses are evolving much faster and customer taste is changing at an even faster pace, it is no longer good enough for an organisation to rely solely on a Call Centre. What is now needed is a Contact Centre in which customers have a variety of ways to engage your organisation. These ways vary from calls, emails, SMS, Social Platforms like WhatsApp, Facebook, Linkedin, Instagram, X among others. This is the transition journey which Timeless Technology is willing and capable to take you through.Automatic call distribution Interactive voice response Voice logger Voice blasting Hosted dialer CRM & SMS integration WhatsApp integration Chat integration Multi language support Live/current agent monitoring Report and campaign statistics Voicemail to email Missed call alert on agent screen Call history search and dial option Feedback IVR Sticky agent and account based call routing Outbound Call Center Suite Manual, progressive & predictive dialling Outbound ACD Longest idle agent based routing Call back scheduling Multiple campaign management Multiple dialling modes Agent inter dialling support Call forward and three way conferencing DNC list management Agent call intervention Real time supervision Music on hold Call transfer Call retrieval *astTECS® predictive dialler effectively integrates all outbound processes (Telemarketing, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategiesInteractive voice response Automatic call distribution Skill based routing Inbound call pop up Most idle agent based routing Real time supervision Agent call intervention Call back scheduling Call conferencing Agent behaviour Outliers detection Profiling QA conformance Gap analysis 
Key Offering
Features
Inbound Call Center Suite
*astTECS® inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agentsFeatures
Call Center Analytics:
With analytics feature, you get detailed reports onCall Center Solution Dashboard
Omni-Channel SolutionRequest Quote
*astTECS Omni-Channel is an integrated suite of intelligent, intuitive solutions that allow you to engage with customers and prospects on their channel of choice. Provide seamless customer experience across any preferred channels – Voice, E-mail, SMS, Social-media. *astTECS Omni-Channel solution allows your customer to communicate with the agent on any preferred channel. It helps to enhance the customer experience by providing them with comprehensive access to various available channels like voice, chat, email, SMS & social media in a single interface.
All channels in a single interface
Enable personalised customer experience by interacting with customers across their preferred communication channel. It increases agents’ productivity by enabling them to engage in multiple channels simultaneously and view all the channels on a single interfaceImproved Efficiency
Omni-channel solution intelligently route the incoming interaction from different channels to the right agent for quick resolution, thus improve the agent’s efficiciencyReal-time Monitoring
Tracking live and historical customer interaction helps the supervisors to better understand their customers, measure department and individual agent efficiency. It helps to get a detailed overview of which channel is performing better and most utilisedOmni-channel experience
With an Omni channel presence, agents can seamlessly switch between channels while resolving customer queries. Agent can easily access the customer’s details and interaction history across various channels and quick resolutionCRM Integrations
*astTECS Omni-channel solution can integrate with various CRM software and other legacy systems. The integration enables the agent to access customer information and ensures improved customer experience and effective communicationOmni Channel Workflow
IP PBX SolutionRequest Quote
*astTECS is an industry leader in end-to-end unified communication and enterprise mobility products based on Open Source Technology. *astTECS provides a complete suite of Enterprise Telecom Products with multiple deployment options (premise/cloud/hybrid) as per your business requirement.
Key Features
- Interactive voice response (IVR)
- Built in call recording
- Video conference
- Voicemail to Email
- Distributed office set up
- Call detail report
- Web based receptionist console
- Audio conference bridging
- Seamless integration with CRM, ERP, WhatsApp, SMS & other Applications
- Easy integration with existing PBX
- Customised Solution for SMEs, Healthcare, Hospitality, RealEstate, Banking and many more
Interactive Voice Response Solution
- Custom greetings report
- Call recording
- Multi language voice support
- Built-in conference solutions
- Flexibility to create upto 9 levels and sub levels
- Automate an outbound call campaign
- Web based reporting
- Text to speech
- Support T1, ISDN, analog and SIP/VoIP
- Easily integrate with astTECS's voice analytic tool
IP PBX Architecture
